Policy and Sustainability Management Goals

    The Company has been strongly committed to grow its business in accordance with the conceptual framework of sustainable development. The Company believes that sustainable business operation is not about making a business run for long but enabling business for sustainable growth by establishing strong foundation to grow its business together with supporting better society and environment. Therefore, when the Company is operating well on the strong business foundation as well as taking into account the mutual benefits of the stakeholders, the Company will be able to sustain its business to deliver good products and services as well as, eventually, create value and sustainability for the society.

    To emphasize on sustainable business practices, the Company has implemented measures on social responsibility in its business process (CSR – in – Process) for sustainable development, which cover various dimensions of sustainability-related issues including economic, social, and environment.

    To ensure the smooth main business operations, the Company recognizes the importance of operating supporting activities as much as main activities. Such supporting activities include sourcing and procurement, recruiting, developing and retaining personnel, technology and information technology management, risk management, information security and cyber security.

    These measures have been implemented through the main point of operating framework including good corporate governance, human right, labor practices, environment, fair operation to consumers, engagement, and development to society in order to gain trusted in business operation from stakeholders. In this regard, the Company has communicated the conceptual framework of sustainable development to all departments to get understanding and raise awareness to its importance. This will help create cooperation to drive the Companys operation on sustainable management guidelines

Managing Impact on Stakeholders in the Company’s Value Chain

• Corporate’s Value Chain
       The Company’s business operations are divided into 4 main activities, all of which impact stakeholders in the value chain. Details are as follows:
  

  1. Sourcing and Procurement

  2. Logistic and Distribution

  3. Retail and Marketing

  4. Responsibility to consumer and After Sales Service

  

   
  

  To ensure the smooth main business operations, the Company recognizes the importance of operating supporting activities as much as main activities. Such supporting activities include sourcing and procurement, recruiting, developing and retaining personnel, technology and information technology management, risk management, information security and cyber security.

  Analysis on stakeholders in corporates value chain

  Stakeholders	Expectation	Company’s Response	Channel to Participate
  Shareholders / Investors	- Good performance and good return on investment - Good corporate governance - Data Transparency - Disclosure of accurate information in a timely manner - Good governance on human right and equality	- Review the Company’s strategies and goals to create sustainable returns - Encourage shareholders to attend the Annual General Meeting and participate in asking question and raise opinion in the meeting - Disclosure of company information in a transparent and timely manner through the Stock Exchange of Thailand and other channels including on the Company’s website - Provide opportunity for shareholder to directly present their opinions and complaints to the Company	- Annual Report - Annual General Meeting - Contact Investor Relation at Tel. 02-559-2901 -10 Email : ir@spvi.co.th Website : www.spvi.co.th
  Employee	- Treat employee with respect to Human Rights - Provide reasonable and fair compensation as well as other benefit - Comply to labor ethics - Life and property safety - Knowledge development - Opportunity for career advancement	- Manage appropriate and fair compensation including welfare - Fair treat to all employee with equality and respect in Human Right - Provide opportunity and career advancement - Organize training to develop capability to employee - Provide safety workplace	- Orientation for new employees - Information providing to employee - Complaint Center or Human Resource Department - Direct complaint to the management Email companysecretary@spvi.co.th - Annual performance assessment
  Customer	- Quality of product and service both before and after sales - Reasonable price of product and service - Accurate information of product attribute and promotional activity	- Training product knowledge to employee for service efficiently - Provide demonstration product for trial before purchase - Organize workshop to educate product knowledge and technique both at stores and webinar	- Interaction with customers while providing service - Workshop or seminar to provide knowledge and skill to customers both at stores and online - Customer satisfaction survey
  Business Partner	- Fair Trade - Anti-bribery and corruptions - Compliance with commercial terms - Fair treat to business partner - Ontime debt settlement	- Equitable treatment to business partner - Well-defined purchasing process - Knowledge sharing and improvement of product and service - Compliance with trading regulations and conditions - Free trade and fair competition - Give precedence to manufacturing standard - Operations with ethics	- Meeting and discussion with mutual agreement - Opinion exchange including suggestion for improvement
  Community	- Promote and support social activities that are beneficial to community and society - Employment	- Career supports in the local community - Promote and support activity related to society and community	- Community engagement through employment - School and university activities - Stores located in each university

• Sustainability Focus Points

       The Company addresses pertinent matters pertaining to both internal and external business operations, undertaking a thorough evaluation aligned with the expectations of diverse stakeholders. Consequently, critical sustainability assessments have been conducted as follows.

  1. Identification of Key Issues The company systematically gathers key sustainability issues, considering theframework of its operations and stakeholders, including related businesses. This encompasses factors such as changes in consumer behavior and market competition, covering economic, social, and environmental dimensions
  2. Prioritization of Critical Issues The company meticulously screens and ranks the gathered sustainability issues, evaluating their impact on both the organization and stakeholders. This rigorous process results in the development of a hierarchical table delineating the significance of each identified issue.
  3. Comprehensive Review and Continuous Enhancement The meticulously screened and prioritized sustainability issues, accounting for their multifaceted impacts on stakeholders within economic, social, and environmental realms, undergo continuous scrutiny. The key issues, strategically ranked, are presented to senior management for meticulous examination, ensuring the accuracy and comprehensiveness of pivotal matters. A commitment to regular monitoring and refinement of the sustainability assessment process underscores our dedication to perpetual enhancement.
  
  

  The Results of the Evaluation of Crucial Sustainability Matters

  
  
  
  Environment Aspect:
  1. Offering products and services of superior quality.
  2. Implementation of strategic energy management.
  3. Adoption of rigorous waste management practices.

  Social Aspect:
  4. Occupational health and safety measures for employees.
  5. Professional development initiatives for staff.
  6. Accessibility to products and services.
  7. Community and societal development

  Economic Aspect:
  8. Sustainable and stable financial performance.
  9. Provision of excellent services and innovative customer experiences.
  10. Customer expectations and satisfaction.

Environmental Sustainability Management

         The Company is aware of its responsibility to the environment and natural resources. Therefore, it gives precedence to utilize natural resources efficiently by cultivating consciousness to employees by providing basic knowledge of environmental management such as water saving, electricity saving, and efficient use of resource through communications and campaigns. The Company has adhered to practices to reduce environmental impact as follows:

1. Sourcing products that are environmentallyfriendly and safe for customers:
        As a distributor of Apple products, the company derives over 90% of its revenue from Apple products. Apple products are manufactured using recyclable and renewable materials, incorporating clean energy from manufacturers utilizing renewable electricity. Additionally, the product design focuses on minimizing energy consumption throughout the lifecycle. This strategic alignment ensures that the products offered are not only environmentally friendly but also safe for our customers.

2. Monitoring and controlling the Companys operations to not damage the quality of life of the community, society, and environment:
        The company takes proactive measures to prevent any adverse effects of its operations on the quality of life in communities and the environment. Waste management practices include the separation and storage of waste in designated areas, categorizing it into biodegradable, general, recyclable, and hazardous waste. This meticulous waste segregation not only preserves the nearby environment but also ensures clear identification for disposal personnel.
        Moreover, as an authorized Apple service center, the company responsibly manages the disposal of defective Apple components. These components, once replaced for customers, are sent back to Apple for proper and eco-friendly disposal procedures. This reflects our commitment to environmental stewardship and sustainable business practices.

3. Cultivating the concept of environmental responsibility among employees:
   The company instills a sense of environmental responsibility in its workforce to foster an understanding of the significance of environmental stewardship. Continuous employee training and development programs in environmental awareness are organized to ensure the efficient operation of the environmental management system. In the year 2023, employees underwent training for a total of 6 hours on environmental topics, emphasizing the companys commitment to building a culture of environmental responsibility.

• Reducing energy consumption

       The Company has created a campaign to promote efficient use of energy through various media channels of the Company by encouraging employees to participate in reducing energy consumption from the operation process such as turning off and unplugging the electronic equipment after use, turning off the air conditioning during lunch break, reducing hours of air conditioning usage and setting the appropriate temperature, check and clean electric equipment regularly to keep them work effectively, use energy saving lamp both at branches and head office, arrange meeting through video conference to replace traveling to meeting in person, etc. In 2023, the Company collected data on electricity and water usage to guide future energy reduction efforts

  

• Reducing the use of natural resources
       The company has implemented various activities to promote the prudent use of resources, demonstrating a commitment to resource conservation. These initiatives include:

  • Eliminating the use of plastic packaging in company stores, opting for cloth bags for customer use instead. In 2023, this resulted in a reduction of approximately 93,600 plastic bags.

  • Choosing certified green label photocopiers and utilizing ink cartridges certified for health, safety, and environmental protection to minimize the environmental impact of document reproduction.

  • Implementing waste segregation practices to facilitate the recycling of specific types of waste, such as paper, cardboard packaging, and plastic, resulting in the segregation of 6,792.40 kg of waste in 2023.

  • Managing end-of-life products by selling obsolete items to recycling stores instead of disposing of them outright.

  • Adopting E-Tax systems for invoice generation, leading to a significant reduction in paper usage, saving approximately 236,050 sheets of paper and optimizing document storage space

Social Sustainability Management
     The Company recognized the value and the crucial role of the employee. The Company believes that quality employees are the most important factor that lead the organization to sustainable growth. In addition, the Company gives precedence to business operation under good corporate governance and adherence to ethical principles along with social responsibility by taking into account the stakeholders related both inside and outside organization from shareholders, customers and the society.

• Human Capital Management
       The Company has a policy to reinforce and develop personnel to be knowledgeable, and expertise, as well as being ethical and working with honesty.
       In 2023, the Company has arranged training sessions with management and employees, both internal and external training. Percentage of management and employees who have been trained are 51.09 percent of average number of employee during the year which is proportionate to more than 50 percent of average number of employees and the total number of training hours is 1,686 hours per year and accounted for an average of 6 hours per person per year.
       In addition, the company places great emphasis on succession planning and has prepared for the development of employee leadership potential. This involves providing training through Leadership courses for employees identified as part of the Talent group

• Respecting Human Right
       The Company adheres to the principle of equality and human rights as well as uses it as the main idea to drive organizations. The Company gives equal importance to employees at all levels by not discriminating against any individual person due to their race, religion, gender, age, marital status, and disability. The Company also strictly complies with the policy of no child and illegal labor as well as prepared guidelines for its responsibility to the employee in the Code of Conduct and Ethics manual. In 2023, the Company had a harmonious labor environment with no reported disputes or human rights violations.

• Principled Treatment of the Workforce
       The Company maintains a steadfast commitment to recognizing employees as invaluable assets crucial to propelling and guiding the company towards achieving its objectives. To this end, the company ensures diligent compliance with legal standards and ethical practices across various facets, including opportunities, compensation, appointments, promotions, and capacity development. The foundational principles adhered to are as follows:

  1. Treat employees with courtesy and dignity
  2. Provide fair compensation to employees
  3. Maintain a working environment that is safe for the employee’s life and property at all times
  4. Appointment and job transfer as well as rewarding and punishing employees by considerate their trustworthy, knowledge, abilities, and appropriateness of the employees
  5. Give precedence to developing competencies of the employees
  6. Comply with laws and regulations related to employees strictly
  7. Avoid any unfair behavior affecting to job security of employees or any threat action and put pressure on the employees
     

• Biosafety
       The Company has a policy that focuses on the quality of work life of employees and treating the employees fairly, as well as providing a good working environment and taking into account the employees welfare for their safety. Therefore, the Company has provided life insurance and health insurance to the employees as well as provident fund and annual health check program for all employees. In addition, the Company also cooperated with Siam Commercial Bank to provide benefits of special rate for loan to employees. Moreover, the Company provides a good working environment and takes into account the welfare to ensure safety for employees. Referring to data on accidents and absence from work status in 2023, it was found that the statistics of accidents or the rate of absence due to work-related illness were 0.00.
  

  Employee Statistics Information for the Year 2023

  
  
  

• Fair Trade

       The Company has operated its business and managed it with ethics. The Board of Directors has provided a code of conduct manual to the committee, executives and employees to use as a guideline for work with honesty, integrity, quality, morally and fairness to all stakeholders including shareholders, employees, customers, competitors, partners and creditors. The said code of conduct has been disclosed on the Companys website https://www.spvi.co.th/en/code-of-conduct

• Anti-corruption

       The Company realizes the importance of conducting business with integrity by adhering to good corporate governance to support work with transparency, verifiable, and free from any kind of corruption. The Board of Directors has established an anti-corruption policy and guideline which covers various issues including gifting, supporting entertainment expenses, supporting political activities, business connection and government procurement, whistle-blowing and complaint, as well as the process of handling complaints and protecting the whistleblowers and related persons. This policy is for the directors, executives and employees of the Company to use as guidelines for anti-corruption practices.

• Responsibility to Consumers
       The Company is committed to build satisfaction and confidence in its customers by providing the good products and services as well as maintaining good relationships by focusing on trading with integrity and fairness. The practice guidelines are as follows.

  1. Committed to providing up-to-date goods and always improving services to serve the needs of customers

  2. Offer the qualified product and service at fair price

  3. Provide accurate information to customer without exaggeration that causes misunderstanding in quality, quantity or any conditions of that product or service

  4. Provide after-sales service in order to facilitate customers efficiently

       As a recognized Authorized Apple Service Provider, our Customer Service Center undergoes rigorous monthly evaluations conducted by Apple to gauge customer satisfaction. In the fiscal year 2023, the company achieved an exemplary average customer satisfaction rating of 91.89%, showcasing our commitment to delivering exceptional service.

• Community and Social development
       The Company recognized that the Company survived and grew up by the support of society and community. Therefore, to maintain a good society and community, the Company has adhered to the following principles.

  1. Participate in social activities in providing support to educational activities and knowledge development for all ages and genders

  2. Conducting business in a way that does not conflict with Thai tradition and custom and with no harm to society.

       In 2023, the Company has provided continual support for multiple educational projects to support university instructors, educational staff, as well as youth, and their parents. The projects are as follows.

  • The Learning with iPad project which aims to educate teachers to use iPad for teaching and educate students to use iPad for learning at school. The participating schools are Sriracha Technological College, Uttaradit Technical College, Assumption College, Bangrakamwittayasuksa School, Kamphaengphet Pittayakom School, Mandanarumol School, and Tepleela School.

  • The Learning with Mac project with Rambhaibarni Rajabhat University, which aims to educate teachers to use Mac for teaching.

     In addition, the Company has supported the Better Thailand Foundation which create various projects to promote and encourage intellectual projects including Card for You which aim to be a forum for underprivileged and disabled children to present their talents in art to conveys their dream, hope and imagination through their paint brush as well as donating to Thai Red Cross Society

     The Company also participated in SET Social Impact Gym 2023 project under the concept of Idea to I-done which was organized by the Stock Exchange of Thailand together with the Market for Alternative Investment (mai) by the Stock Exchange of Thailand and mai Listed Companies Association (maiA) to develop the potential of social enterprise (SE) for strong and efficient business operation. This project aims to encourage social entrepreneurs to participate in social problem-solving in various dimensions of society including agriculture, vulnerable groups, community development, health, education and environment. As well as, this project aims to magnify the outcome of sustainable development of enterprise and society. By that Mr. Trisorn Volyarngosol, Managing Director of the Company, participated as volunteer coach to Saan Nara Business for Community Co., Ltd. for a duration of 11 weeks, totaling 22.30 hours.

     Saan Nara Business for Community Co., Ltd. is a social enterprise committed to making positive impact on community development. The company focus on using their skills and design process to enhance and elevate the community-produced products as well as injecting added value to confront localized economic challenges. Throughout the business planning phase, Mr. Trisorn Volyarngosol delivered consultancy, valuable insights, and strategic recommendationswhether in person at the Stock Exchange of Thailand (SET) or virtually. He has played a vital role in sharing knowledge and exchanging experiences with the participating Social Enterprise (SE). This collaboration encompassed aspects such as adaptive business models, financial accounting, sales, and marketing resulting in SEs gaining enhanced skills, potentials, and diverse perspectives. The infusion of large-scale business insights contributed to the refinement and optimization of business operations, fostering sustainable business practices, showcasing a positive impact on both the business expansion and community development.

Economic Sustainability Management

•       The Company conducts business with transparency and integrity, adhering to the principles of good corporate governance. We prioritize economic considerations by creating positive customer experiences through the utilization of our products and services. In our company stores, customers have the opportunity to test and experience our products through demo units. Additionally, customers can participate in learning sessions and explore other features of our products through workshops conducted by our staff at iStudio by S P V I. Customers can check demonstration workshop schedule in advance at https://www.istudiobyspvi.com/demo-workshop Furthermore, we organize monthly event namely as Yes i Can WORKSHOP, providing workshops with experts in various fields.

  Mac Test Drive