Driving Business for Sustainability
To emphasize on sustainable business practices, the Company has implemented measures on social responsibility in its business process (CSR - in - Process) for sustainable development, which cover various dimensions of sustainability-related issues including economic, social, and environment. These measures have been implemented through the main point of operating framework including good corporate governance, human rights, labor practices, environment, fair operation to consumers, engagement, and development to society to gain trust in business operation from stakeholders. In this regard, the Company has communicated the conceptual framework of sustainable development to all departments to get understanding and raise awareness of its importance. This will help create cooperation to drive the Companys operation on sustainable management guidelines.
- Corporates Value Chain
The Companys business operations are divided into 4 main activities, all of which impact stakeholders in the value chain. Details are as follows:
- Sourcing and Procurement
- Logistic and Distribution
- Retail and Marketing
- Responsibility to consumer and After Sales Service
To ensure the smooth main business operations, the Company recognizes the importance of operating supporting activities as much as main activities. Such supporting activities include sourcing and procurement, recruiting, developing and retaining personnel, technology and information technology management, risk management, information security and cyber security.
Analysis on stakeholders in corporates value chain
| Stakeholders | Expectation | Companys Response | Channel to Participate |
| Shareholders / Investors | - Good performance and good return on investment - Good corporate governance - Data Transparency - Disclosure of accurate information in a timely manner - Good governance on human right and equality | - Review the Companys strategies and goals to create sustainable returns - Encourage shareholders to attend the Annual General Meeting and participate in asking question and raise opinion in the meeting - Disclosure of company information in a transparent and timely manner through the Stock Exchange of Thailand and other channels including on the Companys website - Provide opportunity for shareholder to directly present their opinions and complaints to the Company | - Annual Report - Annual General Meeting - Contact Investor Relation at Tel. 02-559-2901 -10 Email : ir@spvi.co.th Website : www.spvi.co.th |
| Employee | - Treat employee with respect to Human Rights - Provide reasonable and fair compensation as well as other benefit - Comply to labor ethics - Life and property safety - Knowledge development - Opportunity for career advancement | - Manage appropriate and fair compensation including welfare - Fair treat to all employee with equality and respect in Human Right - Provide opportunity and career advancement - Organize training to develop capability to employee - Provide safety workplace | - Orientation for new employees - Information providing to employee - Complaint Center or Human Resource Department - Direct complaint to the management Email companysecretary@spvi.co.th - Annual performance assessment |
| Customer | - Quality of product and service both before and after sales - Reasonable price of product and service - Accurate information of product attribute and promotional activity | - Training product knowledge to employee for service efficiently - Provide demonstration product for trial before purchase - Organize workshop to educate product knowledge and technique both at stores and webinar | - Interaction with customers while providing service - Workshop or seminar to provide knowledge and skill to customers both at stores and online - Customer satisfaction survey |
| Business Partner | - Fair Trade - Anti-bribery and corruptions - Compliance with commercial terms - Fair treat to business partner - Ontime debt settlement | - Equitable treatment to business partner - Well-defined purchasing process - Knowledge sharing and improvement of product and service - Compliance with trading regulations and conditions - Free trade and fair competition - Give precedence to manufacturing standard - Operations with ethics | - Meeting and discussion with mutual agreement - Opinion exchange including suggestion for improvement |
| Community | - Promote and support social activities that are beneficial to community and society - Employment | - Career supports in the local community - Promote and support activity related to society and community | - Community engagement through employment - School and university activities - Stores located in each university |
Sustainability Focus Points
| Identification of Key Issues | Prioritization of Critical Issues | Comprehensive Review and Continuous Enhancement |
| The company systematically gathers key sustainability issues, considering theframework of its operations and stakeholders, including related businesses. This encompasses factors such as changes in consumer behavior and market competition, covering economic, social, and environmental dimensions | The company meticulously screens and ranks the gathered sustainability issues, evaluating their impact on both the organization and stakeholders. This rigorous process results in the development of a hierarchical table delineating the significance of each identified issue. | The meticulously screened and prioritized sustainability issues, accounting for their multifaceted impacts on stakeholders within economic, social, and environmental realms, undergo continuous scrutiny. The key issues, strategically ranked, are presented to senior management for meticulous examination, ensuring the accuracy and comprehensiveness of pivotal matters. A commitment to regular monitoring and refinement of the sustainability assessment process underscores our dedication to perpetual enhancement. |
| Environment Aspect: 1. Offering products and services of superior quality. 2. Implementation of strategic energy management. 3. Adoption of rigorous waste management practices. | Social Aspect: 4. Occupational health and safety measures for employees. 5. Professional development initiatives for staff. 6. Accessibility to products and services. 7. Community and societal development | Economic Aspect: 8. Sustainable and stable financial performance. 9. Provision of excellent services and innovative customer experiences. 10. Customer expectations and satisfaction. |
As such, it prioritizes the efficient use of these resources by raising awareness among em- ployees through education on environmental management, including water conservation, energy saving, and the efficient use of re- sources via communication and campaigns. The Company has implemented practices aimed at reducing its environmental impact, as outlined below:
- Sourcing environmentally friendly products that are safe for customers:
As a distributor of Apple products, the company derives over 90% of its revenue from Apple products. Apple products are manufactured using recyclable and renewable materials, in- corporating clean energy from manufacturers utilizing renewable electricity. Additionally, the product design focuses on minimizing energy consumption throughout the lifecycle. This strategic alignment ensures that the products offered are not only environmentally friendly but also safe for our customers. - Monitoring and controlling the Companys operations to not damage the quality of life of the community, society, and environment:
The company takes proactive measures to prevent any adverse effects of its operations on the quality of life in communities and the environment. Waste management practices include the separation and storage of waste in designated areas, categorizing it into biode- gradable, general, recyclable, and hazardous waste. This meticulous waste segregation not only preserves the nearby environment but also ensures clear identification for disposal personnel.
Moreover, as an authorized Apple service center, the company is responsible for managing the disposal of defective Apple components. Once replaced for customers, these components are returned to Apple for proper and eco-friendly disposal. This reflects our commitment to environmental stewardship and sustainable business practices.
In 2024, the Company managed electronic waste and documents containing personal in- formation by sending them for disposal to a certified company with ISO 9001, ISO 14001, and ISO 27001 standards. This ensures the proper, correct, and environmentally friendly destruction process. A total of 466.80 kilograms of electronic waste and 888.40 kilograms of documents containing personal information were destroyed, resulting in a reduction of 5,040.37 KgCo2/eq in greenhouse gas emissions - Cultivating the concept of environmental responsibility among employees:
The company instills a sense of environmental responsibility in its workforce to foster an understanding of the significance of environmental stewardship. Continuous employee training and development programs in environmental awareness are organized to ensure the efficient operation of the environmental management system. In the year 2023, employees underwent training for a total of 6 hours on environmental topics, emphasizing the companys commitment to building a culture of environmental responsibility.
- Reducing energy consumption
The Company has launched campaigns to encourage the efficient use of energy in order to reduce energy consumption. Employees are motivated to participate in energy-saving practices in their work processes through various communication channels, such as turning off lights and unplugging electrical devices when not in use, turning off air conditioners during lunch breaks, reducing air conditioning usage hours, adjusting air conditioning temperatures appropriately, and regularly inspecting and cleaning electrical appliances to ensure they operate efficiently. The Company also uses energy-efficient light bulbs in both branch offices and the head office, and holds video conferences to replace in-person meetings. The Company has recorded electricity and water consumption data in 2024 as a guideline for further energy reduction efforts, as follows:
- Reducing the use of natural resources
- Eliminating the use of plastic packaging in company stores, opting for cloth bags for customer use instead. In 2024, this resulted in a reduction of approximately 332,048 plastic bags.
- Choosing certified green label photocopiers and utilizing ink cartridges certified for health, safety, and environmental protection to minimize the environmental impact of document reproduction.
- Implementing waste segregation practices to facilitate the recycling of specific types of waste, such as paper, cardboard packaging, and plastic, resulting in the segregation of 8,185 kg of waste in 2024.
- Managing end-of-life products by selling obsolete items to recycling stores instead of disposing of them outright.
- Adopting E-Tax systems for invoice generation, leading to a significant reduction in paper usage, saving approximately 592,699 sheets of paper and helped reduce greenhouse gas emission by 2,725.30 kgCO2/eq.
The Company recognized the value and the crucial role of the employee. The Company believes that quality employees are the most important factor that led the organization to sustainable growth. In addition, the Company gives precedence to business operation under good corporate governance and adherence to ethical principles along with social responsibility by taking into account the stakeholders related both inside and outside organization from shareholders, customers and society.
Human Capital Management
The Company has a policy to reinforce and develop its employees to be knowledgeable, skilled, and experienced in their work, while maintaining strong ethical standards and integrity in their duties.
In 2024, the Company organized training sessions for both management and staffs, including internal and external training programs. The percentage of management and staffs who have been trained are 53.43 percent of the average number of employee during the year which is proportionate to more than 50 percent of average number of employees and the total number of training hours is 66 hours per year and accounted for an average of 6 hours per person per year.
In addition, the company places great emphasis on succession planning and has prepared for the development of future leadership by offering Leadership training to employees identified as part of the Talent group.
Biosafety
The Company has a policy that focuses on the quality of work life of employees and treating the employees fairly, as well as providing a good working environment and taking into account the employees welfare for their safety. Therefore, the Company has provided life insurance and health insurance to the employees as well as provident fund and annual health check program for all employees. In addition, the Company also cooperated with Siam Commercial Bank to provide benefits of special rate for loan to employees. Moreover, the Company provides a good working environment and takes into account the welfare to ensure safety for employees. Referring to data on accidents and absence from work status in 2024, it was found that the statistics of accidents or the rate of absence due to work-related illness were zero.
Respecting Human Right
The Company adheres to the principle of equality and human rights as well as uses it as the main idea to drive organizations. The Company gives equal importance to employees at all levels by not discriminating against any individual person due to their race, religion, gender, age, marital status, and disability. The Company also strictly complies with the policy of no child and illegal labor as well as prepared guidelines for its responsibility to the employee in the Code of Conduct and Ethics manual. In 2024, the Company had a harmonious labor environment with no reported disputes or human rights violations.
Principled Treatment of the Workforce
The Company maintains a steadfast commitment to recognizing employees as invaluable assets crucial to propelling and guiding the company towards achieving its objectives. To this end, the company ensures diligent compliance with legal standards and ethical practices across various facets, including opportunities, compensation, appointments, promotions, and capacity development.
The foundational principles adhered to are as follows:
(1) Treat employees with courtesy and dignity
(2) Provide fair compensation to employees
(3) Maintain a working environment that is safe for the employees life and property at all times
(4) Appointment and job transfer as well as rewarding and punishing employees by considerate their trustworthy, knowledge, abilities, and appropriateness of the employees
(5) Give precedence to developing competencies of the employees
(6) Comply with laws and regulations related to employees strictly
(7) Avoid any unfair behavior affecting to job security of employees or any threat action and put pressure on the employees
Employment of Persons with Disabilities
The Company has a policy of non-discrimination and provides equal employment opportunities, including the employment of persons with disabilities in accordance with the relevant employment laws. The Company also supports and promotes the equal employment of persons with disabilities in positions they are capable of performing. In 2024, the Company employed a total of 6 persons with disabilities, representing 1.17% of the total permanent staff, which exceeds the 1.0% requirement set by the Empowerment of Persons with Disabilities Act, B.E. 2550.
- Fair Trade
- Anti-corruption
The Company realizes the importance of conducting business with integrity by adhering to good corporate governance to support work with transparency, verifiable, and free from any kind of corruption. The Board of Directors has established an anti-corruption policy and guideline which covers various issues including gifting, supporting entertainment expenses, supporting political activities, business connection and government procurement, whistle-blowing and complaint, as well as the process of handling complaints and protecting the whistleblowers and related persons. This policy is for the directors, executives and employees of the Company to use as guidelines for anti-corruption practices.
- Responsibility to Consumers
The Company is committed to build satisfaction and confidence in its customers by providing the good products and services as well as maintaining good relationships by focusing on trading with integrity and fairness. The practice guidelines are as follows.
(1) Committed to providing up-to-date goods and always improving services to serve the needs of customers
(2) Offer the qualified product and service at fair price
(3) Provide accurate information to customer without exaggeration that causes misunderstanding in quality, quantity or any conditions of that product or service
(4) Provide after-sales service in order to facilitate customers efficiently
- Community and Social development
The Company recognized that the Company survived and grew up by the support of society and community. Therefore, to maintain a good society and community, the Company has adhered to the following principles.
(1) Participating in social activities in providing support to educational activities and knowledge development for all ages and genders
(2) Conducting business in a way that does not conflict with Thai tradition and custom and with no harm to society.
In 2024, the Company provided continual support for multiple educational projects to support university instructors, educational staff, as well as youth, and their parents. The projects are as follows.
- The Learning with iPad project which aims to educate teachers to use iPad for teaching and educate students to use iPad for learning at school. The participating schools are La Salle Chotiravi Nakhonsawan School, Princess Sirindhorns College, Sansaiwittayakom School, Suankularb Wittayalai Chonburi School, Takhliprachasan School, Thanyarat School, and Thanyasitthisin School.
- The Learning with Mac project with Hatyai Wittayalai School, which aims to educate teachers to use Mac for teaching.
The Company participated in the SET Social Impact Gym 2024 program under the concept From Planting to Plate, which was organized by the Stock Exchange of Thailand (SET) in collaboration with the Listed Companies Association (maiA). This program aims to enhance the business capabilities of Social Enterprises (SE) to help them operate effectively and efficiently, with the goal of encouraging social entrepreneurs to take part in addressing social issues across various dimensions, such as community development, agriculture, healthcare, and the environment. The program also seeks to achieve sustainable outcomes in both business and social impact. Mr. Trisorn Volyarngosol, Managing Director, volunteered as a coach for Kit Forward Co., Ltd. for a period of 9 weeks, totaling 27.50 hours.
Kit Forward Co., Ltd. is a social enterprise focused on addressing community development and agricultural issues. The company provides organic vegetable farm management services through a smart farming system enhanced with IoT technology to improve farm management efficiency and reduce production costs, while maintaining product quality. The company oversees the entire growing process to ensure that the vegetables delivered to consumers are truly high-quality and safe. The production process is also fully traceable, allowing farmers to manage production effectively and consistently.
- Mr. Trisorn Volyarngosol provided in-depth business model consultation, focusing on business planning, consumer research, and building an alliance network. He also helped in the development of knowledge through research and technological system development, and offered guidance on brand building and marketing strategies, all aimed at ensuring the businesss sustainability in the future.
